FAQ's
1. Who are the Homeowners’ Association (HOA) members?
The Homeowners Association (HOA) consists of all the estate’s property owners (members). Buyers agree to become members of the HOA when they sign the agreement of sale and become members of the HOA when their property registers in their names. It is compulsory.
2. What does the HOA do?
The HOA is responsible for general upkeep and maintenance of the estate and its common property (access control, security and security equipment, perimeter fence, parks, and sidewalks). They appoint and manage service providers, e.g. garden services and security providers. They must ensure that the residents adhere to the estate’s conduct rules and municipal by-laws and that owners keep to the estate’s design and aesthetic standards. Lastly, they manage the estate’s finances by managing the budget and collecting compulsory members’ contributions (levies).
3. Why should I attend HOA training?
HOA training is an opportunity to meet the estate manager and understand the basics of the HOA setup. Residents are also free to ask questions during this session to clear up any uncertainties.
4. What is a Memorandum of Incorporation (MOI)?
The HOA is structured as a non-profit company (NPC). The Memorandum of Incorporation (MOI) is the constitution of this non-profit company. These rules govern the company’s conduct (such as meetings, voting rights, etc.). The MOI also sets out its members’ and directors’ rights, duties, and responsibilities.
5. What are Eden Estate’s conduct rules?
Conduct rules set out general guidelines to members for good neighbourly conduct. Each owner is responsible for reading, knowing and following the estate’s conduct rules. Click the Downloads menu option to view Eden Estate’s conduct rules.
6. What does the managing agent do?
The managing agent is an independent contractor appointed by the HOA to help manage the finances (collection of levies and payment of bills), HOA meetings (arranging meetings, taking and distributing minutes) and general HOA administration.
7. What are levies, and what are they used for?
Members’ compulsory monthly contributions towards the HOA funds are called levies. These collected levies belong to all the members of the HOA and may only be used for HOA expenses. Levies are determined by the annual budget as determined by all the members present at the annual general meeting (AGM). Special levies can be determined occasionally when unexpected expenses arise that were not budgeted for. Levies are payable on the first day of every month (no automatic grace period). If members do not pay their levies on the first day of the month, they will be in arrears. A collection process will begin, and collection charges will apply.
8. Who manages the HOA?
The HOA is managed by a board of directors whose responsibilities are set out in the MOI. During the development period, the developer has the majority of directors on the HOA board, after which the developer exits entirely and will no longer have directors on the board.
9. What happens at the HOA’s annual general meeting (AGM)?
An annual general meeting (AGM) is held once a year, where the HOA directors report back to their members on the financial state of the HOA and set the budget for the next 12 months. At the AGM, appointments of service providers as well as directors are also confirmed.
10. When does the development period start and end?
The development period starts when the developer begins selling properties and ends when the developer has sold the last property in the estate. During the development period, the developer has the majority of directors on the HOA board and the majority votes at any HOA meeting.
Done by Grid Control. Client needs to complete the form (available under the Downloads tab), and download the app on Play Store or iStore.
App name is GCT Pay (Grid Control Technologies).
Done by Grid Control and client needs to complete the attached application form and download the app on Play Store or iStore.
App name is GCT Pay (Grid Control Technologies).
Global Waste collects refuse weekly on Tuesdays.
The estate management takes care of bin placements.
Estate Manager refer client to client care on 087 405 1531 or clientcare@centraldev.co.za.
Contact the estate manager, Keith Fryer on 081 334 9427 or estatemanagereden@csimanagement.co.za.
He registers all fingerprints in the estate manager’s office.